Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us about your experience with a Canadian online casino? This page explains what we can help with, what we can't, and the best way to reach us.
What we can help with
Canadian Casinos is an independent research and comparison site. We don't run a casino, hold player funds, or process withdrawals, so our team can't step in on account-specific issues like a delayed payout or a locked bonus. What we can do is help with anything related to the content on zeropercent.us, including:
- Corrections or updates to a casino review, rating, or listed no deposit bonus offer
- Questions about how we researched and ranked the operators shown on this site
- Feedback on a casino you've played at that you think we should look at
- General enquiries about our comparison tables, bonus explainers, or payment method guides
- Requests related to our editorial policies, such as those covered on our About Us page
What to contact the casino operator about instead
Because we're a comparison site and not a gambling operator, anything tied to your actual account sits with the casino itself, not with us. That includes:
- Deposit or withdrawal issues on a specific account
- Verification (KYC) document requests
- Bonus or free spins credited incorrectly
- Login, password, or account closure requests
Every casino we list has its own support team, usually reachable through live chat or email from within the site. If you're unsure where to find it, check the operator's help or support page directly — this is almost always the fastest route to a resolution.
Concerned about your gambling habits?
If you or someone you know is finding it hard to keep gambling under control, that's a separate and more important conversation than a general enquiry. Our Responsible Gambling page has information on setting limits, self-exclusion, and where to find support in Canada.
Before you get in touch, a few things to check
- If your question is about a specific offer's terms, check the bonus details listed beside the operator's entry on this site first — wagering requirements, minimum deposits, and expiry windows are usually shown alongside the headline offer.
- If you're asking about how our ratings work, our About Us page outlines the criteria we use to research and score each operator.
- If you're outside Canada, note that our reviews are written with CAD pricing and Canadian availability in mind, so terms may differ if you're browsing from elsewhere.
A note on how we operate
Canadian Casinos may earn a commission when readers click through to a casino from our site and sign up. This has no bearing on how operators are rated or ranked, and reaching out to us with feedback or a correction doesn't change that relationship either. We review our content policies periodically, and you can read more about our approach and our full terms on the Terms and Conditions page.
We read every message that comes in, though as an independent editorial team our response times can vary depending on volume. For anything urgent involving your money or your account, contacting the casino operator directly will almost always get you a faster answer than reaching out to us.